Posh Pass Membership Program Policy
 

As part of the Posh Paws Membership Program, members are entitled to one (1) complimentary groom per year for their enrolled pet. The following terms apply:
 

1. Annual Free Grooming (Platinum Posh Pass Members Only)
   Annual Free Groom is available after the 1 year anniversary based on original subscription sign-up date.  Free groom will be available for the year but will not carry over to the next year.
    

2. Non-Transferable
   Can only be used for the pet listed under the membership account. It cannot be shared, gifted, or transferred to another pet or person.
    

3. No Additional Discounts
   The free monthly groom cannot be combined with any other offers, promotions, or coupons.
    

4. Scheduling & Availability
   Appointments are required and subject to availability. We recommend booking early to ensure your preferred date and time.
    

5. Membership Status
   The account must be in active and good standing to redeem the complimentary groom. Missed payments or cancellations may result in benefit suspension.

Membership Cancellation Policy

All membership cancellations can be done via the cancellation button on the website or can be submitted in writing (via email or in person at the salon) at least 5 days prior to the next billing cycle to avoid being charged for the upcoming month.

• Effective Date: Cancellations will take effect at the end of the current billing period. No partial refunds will be issued for unused days within a billing cycle.
   

• Next Billing Cycle: If notice is not received at least 5 days in advance, the cancellation will apply to the following month, and the upcoming charge will still be processed.
   

• Membership Access: Members will continue to receive benefits until the end of the current paid billing cycle.

Membership Program Terms & Modifications

The Posh Paws Grooming Membership Program is offered as a benefit to our clients and may be modified or discontinued at any time at the discretion of management.

• Program Changes: We reserve the right to change, update, or adjust membership terms, pricing, benefits, or availability with or without prior notice.
   

• Program Termination: In the event the program is discontinued, members will be notified in advance, and any active benefits will remain available until the end of the current billing cycle.
   

No Guarantee of Continuity: Participation in the membership program does not guarantee ongoing access to specific pricing, services, or benefits beyond the current billing cycle.